'Client Login' is a central function in the system. It allows your clients to log into their personal client profile page, where they can book a new appointment, register on events, receive encrypted messages or files from you, and much more. The function is a safe way to handle your clients' information confidentially and with a secure login process, you can make sure that it remains that way.

With Client Login, your clients will have to identify themselves with a code that has been sent to their personal email or phone number. The code can only be used once and will automatically expire after some time. Client Login is therefore a safe way of handling confidential communication with your clients, regardless if it is about making a new appointment or sending them their medical records.

Moreover, Client Login automatizes other parts of the booking process, such as cancellations of appointments or usage of vouchers. This can be particularly helpful if you offer recurring events or classes with a group of participants, as it will save both you and your clients some valuable time.

Start by going to 'Settings' in the side menu bar and click on 'Online Booking'. Here, you will find the menu bar named 'Client Login'. To enable Client Login, simply activate the function saying 'Enable Client Login':

You can choose whether or not it should be a requirement to use Client Login to book an appointment. You can also choose whether or not your clients should be able to register themselves in Client Login. Finally, add a short description that will be visible on your clients' personal page.

Note: If you are using the app 'Events', there are some additional Client Login settings that can be found in the settings for Events. Importantly, appointments only stand for regular service appointments. To make it a requirement to use Client Login to book an event, or to make it possible to cancel an event, go to 'Settings' in the side menu bar and click on 'Events'. To learn more about these Event settings, click here

In the same Client Login menu, you can make it possible for your clients to cancel their appointments with you. It is you who decide how late an appointment can be canceled. It is also up to you whether or not you need to confirm the cancellation before they are accepted:

You can also choose what information your clients will view when they log into their Client page.

Invoices:

Previous appointments:
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'Secure messages' is an additional app in our system that can be activated in the App menu. The app allows you to send encrypted messages and files to your client. Messages can then be read by your clients when they log into their Client page.

The app 'Vouchers' allows you to sell vouchers to your clients. They can then easily be applied by your clients when they book a new appointment or event. Since the voucher is associated with a specific client, you need to enable Client Login in order for your clients to identify themselves.

When your patient has logged into your online booking system, they will have access to the features mentioned above. However, it is not possible for the client to edit an appointment and change its time.

Therefore, it is recommended that your client cancels the appointment entirely and then books a new one. This way, both you and the patient will receive confirmation that the original appointment has been canceled. The patient can then schedule a new appointment as usual in your Online Booking system.